General Summary of Position:
The Human Resources Field Support Specialist is responsible for providing human resource services and making best practice recommendations for multiple clients, across a variety of industries located throughout Cleveland, Ohio. This position will assist clients and make recommendations on best business practice regarding business challenges that relate to human resources compliance and human resources technology. The Human Resources Field Support Specialist monitors and directs client activity through continuous communication and on-site visits to create and develop strong business relationships, retain clients, ensure quality service, and build revenue.

Principle Duties and Responsibilities:

  • Conducts initial service assessment to determine client needs.
  • Develops appropriate plan with clients based on the initial audit, assigning roles and responsibilities,providing tools and resources and established quarterly on-site check-ins to ensure agreed upon activity and work are
  • accomplished.
  • Develop a variety of human resource deliverables for clients such as handbooks, job descriptions,surveys etc.
  • Maintains knowledge of trends and changes in human resources legislation, and conveys local, state,and federal laws to clients to maintain compliance.
  • Provides professional human resources services in a consultative role to clients via phone, email and quarterly on-site.
  • Investigates and respond to client inquiries regarding basic human resources questions in a timely manner.
  • Leverages tools and resources to provide templates, tools, and best practice information for clients.
  • Continuously audits client human resources environments and identifies (through client collaboration)opportunities for improvement in both business compliance and HR Technology (iSolved) optimization and satisfaction with the service offering.
  • Promotes human resources services and products offered by the company to fulfill ongoing client requests.
  • Ensures the proper referral process is followed when clients request additional professional services outside the scope of the programs.
  • Gathers and maintains client service data in the client relations management (CRM) database.
  • Acts as liaison with the corporate office to facilitate resolution of client issues regarding benefits, payroll, human resources, and time products.
  • Partners with in-company training, implementation, sales, tax and processing departments to ensure client satisfaction.
  • Builds strong client relationships and provides quality service in an effort to retain client base.
  • Regularly assess the value and effectiveness of the service offerings by determining and measuring key performance indicators.
  • Performs other duties as assigned.

Qualifications:

  • Bachelor’s Degree preferred.
  • Minimum 3 years of experience in Human Resources role, or the equivalent combination of education and experience.
  • Professional Human Resources or payroll certification a plus; FCP, CPP, PHR, SPHR, SHRM-CP etc.
  • Experience with a technology platform including HRIS, Onboarding, Benefits, Payroll experience preferred.
  • Experience with Customer Relations Management (CRM) system preferred.
  • Proficient in Microsoft Office applications
  • Strong interpersonal skills.
  • Comfortable presenting to groups.
  • A consultative sale background is preferred.
  • Experience with Customer Relations Management (CRM) system required.
  • Excellent listening skills.
  • Excellent organizational skills.
  • Excellent analytical, problem solving and communication skills.
  • Excellent verbal and written communication skills to develop and maintain positive relationships with clients.
  • Ability to interact professionally with all levels of employees in a fast-paced environment.
  • Must be willing to travel.
  • Goal oriented.
  • Computer skills to include Microsoft Word, Excel, and Power Point.
  • Can work independently and collaboratively as a team member.
  • Ability to be innovative and think ahead of the curve; be original with thoughts and ideas.
  • Ability to be resourceful when faced with challenges and think outside the box.
  • Ability to persevere; be positive during difficult or challenging situations.

Direct Reports:
None at this time

Job Title: Payroll Specialist
Reports to: Payroll Operations Supervisor
Job Class: Non-Exempt
Location: Brecksville, Ohio
Position Type: Full-Time

 

General Summary of Position:
The Payroll Specialist is a member of the Processing Team and responsible for timely and accurate processing of payrolls for clients. The Payroll Specialist will serve as the single point of contact for the partners of Ahola and will resolve specific issues pertaining to processing client payrolls in a timely manner meeting or exceeding departmental procedures and service level agreements.

Principle Duties and Responsibilities:

  • Processes payroll for multiple clients and multiple pay-cycles in accordance with departmental procedures and service level agreements.
  • Manages workflow to ensure all payroll transactions are processed accurately and timely.
  • Processes special pay requests and data entry changes as needed on behalf of client for their employees; such as, but not limited to, salary changes, additional pay, (i.e. bonus), deductions.
  • Accurately setup and sequence garnishment orders to ensure compliance with federal and state garnishment laws.
  • Reviews payroll totals each pay to ensure accurate set up of deductions and taxes.
  • Assists with and performs payroll audits per departmental guidelines.
  • Develops ad-hoc financial and operational reports as needed.
  • Analyzes payroll issues and proactively partners with clients; providing the client with resolution and/or recommended next steps.
  • Responds to and assists clients with payroll related inquiries in a timely manner.
  • Assists team members as needed with planned and unplanned time off.
  • Provides the expected level of customer support in accordance with departmental procedures and service level agreements.
  • Attends company provided training sessions.
  • Performs other duties as assigned.

Qualifications:

  • Associate Degree preferred
  • Minimum 2 years’ experience hands on payroll processing experience
  • In Lieu of degree will consider four (4) years’ experience in a hands-on payroll processing role; or 2 years’ experience with an active FPC or CPP.
  • Processing of multi-state and multi city payroll preferred.
  • FPC/CPP preferred.
  • Service Center/Bureau experience helpful but not required.
  • Excellent Outlook, Word and PowerPoint skills.
  • Proficient in Excel with import/export experience
  • Import export experience of txt or .csv files
  • Ability to communicate effectively in both verbal and written formats with peers, customers, internal and external.
  • Ability to interact and communicate effectively and positively with all levels of Management.
  • Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines.
  • Handles constructive criticism and works under the direction of others in a goal-based management system.
  • Working knowledge of payroll best practices.
  • Can work independently and collaboratively as a team member.
  • Ability to be innovative and think ahead of the curve; be original with thoughts and ideas.
  • Ability to be resourceful when faced with challenges and think outside the box.
  • Ability to persevere; be positive during difficult or challenging situations.

Direct Reports:

None at This Time

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